Shipping Policy

Gentoly offers international shipping to selected countries worldwide.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays. Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping & Delivery Time

Delivery times vary depending on destination and logistics availability. Estimated delivery time is typically between 7–15 business days. Please note that delivery times may vary due to customs processing, local postal services, or unforeseen circumstances beyond our control.

Shipping Fees

Shipping costs are calculated at checkout based on product weight and destination.

Customs & Import Duties

Customers are responsible for any customs duties, import taxes, or local charges imposed by their country.

Refund Policy – 7 Day Guarantee

7-Day Refund Policy

We offer a 7-day refund guarantee for damaged, defective, or incorrect items.

Eligibility Requirements

  • Item must be unused
  • Item must be in original packaging
  • Refund request must be submitted within 7 days of delivery

Return Process
To request a return, contact us at:
support@gentoly.com

Please include:

  • Your order number
  • Description of the issue
  • Clear photos (if item is damaged or defective)

Our support team will respond within 2–3 business days.

If approved, return instructions will be provided.

Return Shipping Costs

For approved defective or incorrect items, Gentoly will cover return shipping costs.
For other returns, shipping fees may be the responsibility of the customer.

Refund Processing

Refunds will be issued to the original payment method. Processing time may take 5–10 business days depending on your payment provider.

Non-Refundable Items

  • Used products
  • Items damaged due to misuse
  • Products returned without approval

Privacy Policy

Gentoly respects your privacy and is committed to protecting your personal information.

We collect personal information such as:

  • Name

  • Shipping address

  • Email address

  • Phone number

  • Payment details

This information is used solely for:

  • Order processing

  • Customer support

  • Shipping fulfillment

Payment information is securely processed through trusted third-party payment providers, including 2Checkout.

We do not sell or rent customer data. Information is shared only with logistics partners and payment processors as necessary to complete transactions.

Cookies may be used to enhance website functionality and user experience.

Customers may request access to or deletion of their personal data by contacting:
support@gentoly.com

Terms & Conditions

By accessing and using gentoly.com, you agree to the following terms:

  1. All prices are listed in USD unless otherwise stated.

  2. We reserve the right to update prices or modify products at any time without prior notice.

  3. Orders may be canceled if payment authorization fails.

  4. Customers are responsible for providing accurate shipping information.

  5. Gentoly is not responsible for delays caused by customs, carriers, or force majeure events.

  6. Product images are for illustration purposes only.

  7. Individual results may vary depending on usage and personal conditions.

  8. No medical claims are made regarding our products.

  9. All disputes shall be governed by the applicable laws of Bangladesh.

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